Refund and Returns Policy

💸 Refund Policy

Effective Date: July 22, 2025
Website: https://prohoard.com

At ProHoard, we are committed to ensuring customer satisfaction with every digital product you purchase. However, due to the non-returnable nature of digital goods, we maintain a strict and limited refund policy as outlined below.

1. Eligibility for Refund

Refunds may only be issued under the following valid circumstances:

You received the wrong product.
The product is not working as described, and our support team is unable to resolve the issue.
You were charged twice for the same product.

To qualify for a refund, you must:

Report the issue within 24 hours of purchase.
Provide a valid proof of purchase (invoice or transaction ID).
Cooperate with our support team during troubleshooting.

2. Non-Refundable Cases

Refunds will not be issued under the following conditions:

You changed your mind after purchasing.
The product is working as described but did not meet your personal expectations.
You submitted incorrect contact details (e.g., wrong email or phone number).
You failed to follow the installation or usage instructions properly.
You made a payment without fully reading the product description or terms.

3. Refund Process

If your refund request is approved:

Your refund will be processed within 7 business days.
The refund will be issued to your original payment method (e.g., PayPal, bKash, card).
You will be notified via email or SMS once the refund is processed.